No.

Name of Activities

Implementation forms

Implementation Time Limits

Responsible executors

I. Improving the legal framework governing the public services delivery, increasing the efficiency of administrative procedures

1.

Clarification of the grounds for refusal for state registration and re-registration of business entities inthe Resolutionof the Cabinet of Ministers as of February 9, 2017 No. 66, including the following:

in the absence of information about the address provided by the business entity in the tax and cadastral databases;

when a business entity applies with a request to change its organizational and legal form to organizational and legal forms that are not provided for in acts of legislation;

if the name of the company chosen by the business entity does not comply with the requirements of theLaw of theRepublic of Uzbekistan “On company names”.

Draft Resolution of the Cabinet of Ministers

July 2022

Ministry of Justice

(R. Davletov),

Department for Combating Economic Crimes

(D. Rakhimov),

Chamber of Commerce and Industry

(I. Jasimov)

2.

Further improvement of the procedure for organizing individual studying at home for children with disabilities in physical or mental development and in need of long-term treatment.Wherein:

cancellation of the submission of an annual document with the provision of long-term medical reports for children who are not able to attend general secondary educational institutions on a permanent basis;

after the appeal of parents and persons replacing them to the Medical Advisory Commission (MAC), the implementation of all services by state bodies in a composite manner and the introduction into practice of sending a notification to the child's parents after the adoption of an order to attach a teacher to child;

introduction of the procedure for sending the conclusions of the MAC not to the school, but to the district/city unit of public education.

Draft normative legal act

July 2022

Agency for the Development of Medical and Social Services

(A. Inakov),

Ministry of Public Education

(B. Saidov),

Ministry of Health care

(B. Musaev),

Ministry of Justice

(R. Davletov)

3.

Improving the procedure for issuing conclusions on the compliance of funds transported from abroad under international agreements on scientific and technical cooperation from international financial institutions, international organizations and foundations, with the goals and objectives of the allocated grants, while:

establishing the acceptance of applications for obtaining the relevant conclusions through the SPIPS;

reduction in the amount of fees charged for issuing a conclusion and conducting an examination of transported funds and equipment for compliance with the goals and objectives of the allocated grants under international agreements on scientific and technical cooperation from international financial institutions, international organizations and foundationsfrom ten times the size of basic calculated value to one size.

Draft normative legal act

August 2022

Ministry of Innovative Development

(I. Abdurakhmanov)

4.

Revision of selective normative legal acts regulating the public services delivery, based on the principles of theLaw of theRepublic of Uzbekistan “On Administrative Procedures” and bringing them into line with these principles.Wherein:

the following normative legal acts regulating the public services delivery on the basis of such principles as providing applicants with the opportunity to correct errors in the consideration of an administrative case, the inadmissibility of bureaucratic formalism and the public services delivery through a “one stop shop” are subject to inventory;

normative legal acts regulating the public services delivery will be brought into line with the principles of theLaw of theRepublic of Uzbekistan “On Administrative Procedures”.

Draft normative legal act

November 2022

Ministry of Justice

(R. Davletov),

interested ministries and departments

5.

Systematization (consolidation) and optimization of the number of legal acts regulating the public services delivery in the following areas:

issuance of various certificates to natural persons;

issuance of qualification certificates.

Draft normative legal act

March 2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

6.

Development of proposals for expanding the public services delivery to natural persons and legal entities on the basis of the extraterritorial principle, regardless of their place of residence and location by analyzing acts of legislation.

Information and analytical paper

May 2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

7.

Analysis of the amounts of fees charged for the public services delivery, for their compliance with the costs incurred by the authorized body, and development of proposals to reduce payments.

Draft normative legal act

August 2023

Ministry of Justice

(R. Davletov),

Ministry of Finance

(T. Ishmetov),

interested ministries and departments

8.

Ensuring the relevance of the Unified Register of Public Services by forming a single list of public services, eliminating duplicating public services, several services that are an integral part of one service, those that have lost their relevance, as well as including in the register not included before public services and other administrative procedures.

Draft normative legal act

October 2023

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

interested ministries and departments

9.

Creation of a manual to be used in the development of a draft normative legal act regulating the public services delivery.

Practical activities

December 2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

II. Simplifying public services through the application of Business Process Reengineering methods and strengthening existing legal frameworks in 2022-2023

10.

Optimization of the procedure for the public services delivery for the recognition and nostrification of documents on obtaining an academic degree in foreign countries through the use of business process reengineering (BPR) methods, the maximum reduction in time limits and necessary documents.

Draft normative legal act

June 2022

Higher Attestation Commission

(A. Yusupov),

Ministry of Justice

(R. Davletov)

11.

Revision of the public service for certification of property imported for own production needs, taking into account the following:

reduction of required documents and time limits for the public services delivery;

canceling the practice of requesting for additional information from the applicant;

issuance of a certificate released as a result of the provision of services with a QR code;

implementation of the acceptance of applications, including through the SPIPS.

Draft normative legal act

July 2022

Ministry of Investment and Foreign Trade

(A. Voitov),

Ministry of Justice

(R. Davletov)

12.

Implementation of the provision of a public service to confirm force majeure circumstances (force majeure) through the SPIPS, reduction of the time limits for the public services delivery.

Draft normative legal act

July 2022

Ministry of Investment and Foreign Trade

(A. Voitov),

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Chamber of Commerce and Industry

(I. Jasimov)

13.

Amend theLawof the Republic of Uzbekistan “On Trademarks, Service Marks and Appellations of Origin of Goods” to provide for the following:

reduction of the time limits for issuing a trademark certificate, a certificate of the right to use the appellation of origin of goods from 10 to 2 working days;

issuance of certificates in electronic form with confirmation of the QR code.

Draft normative legal act

June 2022

Ministry of Justice

(R. Davletov)

14.

Development of the Administrative Regulation for the public service delivery for the registration of trademarks and service marks.

In this respect, ensuring, basically, automatic (electronic) acceptance of applications through state information systems, with account taken of the requirements of international treaties and setting priority periods.

Draft Resolution of the Cabinet of Ministers

September 2022

Ministry of Justice

(R. Davletov)

15.

Complete digitalization of the procedure for issuing a certificate of completion of a mandatory one-year preparation for primary education.Wherein:

introduction of automatic submission / entry into the information system of the Ministry of Public Education of information about children who have completed a mandatory one-year preparation for primary education in preparatory groups organized by state and non-state preschool educational organizations, as well as in addition to them;

canceling the issuance of certificates on the paper blank, sending an email to the parent with a QR code through special information systems and canceling the issuance of a duplicate.

Draft normative legal act

August 2022

Ministry of Preschool Education

(A. Shin),

Ministry of Public Education

(B. Saidov),

Ministry of Justice

(R. Davletov)

16.

Development of a legal framework for the public services delivery for the provision of information on the demolition of housing.

Draft normative legal act

August 2022

Ministry of Construction

(B. Zokirov),

Cadastre Agency

(F. Pulatov),

Ministry of Housing and Communal Services

(Sh. Hidoyatov),

Ministry of Justice

(R. Davletov)

17.

Optimization of the procedurefor state registration ofagricultural, land reclamation and road construction equipment through business process reengineering (BPR) methods, reduction of time limits and required documents.

Draft normative legal act

October 2022

Inspectorate for the control of the agro-industrial complex

(A. Vahabov),

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

18.

Reviewing the procedure for registering the birth of children born by unmarried parents.

Draft normative legal act

November 2022

Ministry of Justice

(R. Davletov)

19.

Development of a legal framework for the public services delivery for the issuance of conclusions on the redeployment of equipment on inland waterways.

Draft normative legal act

November 2022

Ministry of Water Resources

(Sh. Khamraev),

Ministry of Justice

(R. Davletov)

20.

Digitalization of the service for changing the surname and name of a citizen, taking into account the introduction of a personal identification number of a natural person.

Draft normative legal act

December 2022

Ministry of Justice

(R. Davletov),

Ministry of the Internal Affairs

(P. Bobozhonov)

21.

Optimization of the procedure for allocating subsidies and grants from the State Funds for the Promotion of Employment and Entrepreneurship Support of the Republic of Uzbekistan through business process reengineering (BPR) methods.

Draft normative legal act

December 2022

Ministry of Employment and Labor Relations

(N. Khusanov),

Ministry of Economic Development and Poverty Reduction

(S. Kholkhuzhaev)

22.

Optimization ofthe technical inspectionprocedure for agricultural, land reclamation and road construction equipment through business process reengineering (BPR) methods, introduction of technical inspection by business entities (legal entities).

Draft normative legal act

January 2023

Inspectorate for the control of the agro-industrial complex

(A. Vahabov),

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

23.

Optimization of the public service for the mandatory registration of real estate lease agreements with the state tax authorities using business process reengineering (BPR) methods and the introduction of this service through the SPIPS.

Draft normative legal act

January 2023

State Tax Committee

(Sh. Kudbiev),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

24.

Full simplification of the activities of tutorship and guardianship authorities with respect to the appointment, implementation and termination of tutorship and guardianship, including:

abolition of the practice of submitting information about orphans and children left without parental care to the Ministry of Public Education, statistical agencies through electronic record maintaining of orphans and children left without parental care;

abolition of the practice of submitting data on incapacitated and partially incapacitated citizens to the Ministry of Health, statistical agencies through electronic record maintaining of incapacitated and partially incapacitated citizens;

maintaining electronic records of personal documents of persons under tutorship or guardianship;

maintaining electronic records of minors placed in state institutions (boarding schools);

sending electronic prescriptions for birth registration to the civil registry office in cases where there is no information about the father and mother;

maintaining an electronic record of persons wishing to adopt children into a family (patronage), entering concluded agreements into an electronic database;

a sharp reduction in the procedures for establishing tutorship and guardianship by obtaining the required documents on the principle of “one stop shop”.

Draft normative legal act

February 2023

Ministry of Public Education

(B. Saidov),

Ministry of Health care

(B. Musaev),

Ministry of Justice

(R. Davletov)

25.

Development of proposals for optimizing the public services delivery for issuing permits for the right to distribute television and radio products of foreign media on the territory of the Republic of Uzbekistan through business process reengineering (BPR) methods.

Analytical paper

February 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov)

26.

Development of the legal framework for the public services delivery for the diagnosis of animal diseases, the issuance of conclusions on the assessment of the quality of food, as well as drinking water at livestock facilities.

Draft normative legal act

February 2023

State Committee for Veterinary Medicine and Livestock Development

(B. Norkobilov),

Ministry of Justice

(R. Davletov)

27.

Development of the legal framework for the public services delivery for the coordination of technical projects of mining and processing enterprises.

Draft normative legal act

March 2023

State Committee for Geology and Mineral Resources

(B. Islamov),

Ministry of Justice

(R. Davletov)

28.

Establishing a state environmental examination for activities related to categories III and IV of environmental impact, through the SPIPS and public service centers (hereinafter referred to as the Center).

Draft normative legal act

March 2023

State Committee for Ecology and Environmental Protection

(N. Oblomuradov),

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

29.

Optimization of the public services delivery for the assignment of the status of breeding farms through the methods of business process reengineering (BPR), the establishment of acceptance of applications through the SPIPS upon provision of these services.

Draft normative legal act

March 2023

State Committee for Veterinary Medicine and Livestock Development

(B. Norkobilov),

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

30.

Revision and simplification of the procedure for monitoring the export of fur and leather raw materials across the customs border of the Republic of Uzbekistan, taking into account:

establishing the submission of documents (copies of the export contract, pricing to the export contract) to the Uzcharmsanoat Association in electronic form through the program, by export organizations to monitor export contracts;

abolishing the practice of paying a fee to the Fund for Support and Development of the Leather and Footwear Industry of the Association in the amount of 5 percent of the value of exported products for the export of wet blue raw materials across the customs border of the Republic of Uzbekistan, as well as submitting a copy of the payment document;

carrying out by the Association of monitoring of export contracts submitted by export organizations within one working day and notification of the State Customs Committee on the results of monitoring in electronic form.

Draft normative legal act

April 2023

Association "Uzcharmsanoat"

(F. Boboev),

State Customs Committee

(A. Mavlonov)

31.

Establishment of an annual fee which is paid by business entities in the amount of one base calculated value, to be paid in the amount of 50 percent of the base calculated value for providing business entities with fiscal modules and services provided by the operator.

Draft normative legal act

April 2023

State Tax Committee

(Sh. Kudbiev)

32.

Ensuring integration with the Digital Data Platform of departmental information systems at the request of non-governmental organizations in compliance with information security requirements and in agreement with the authorized bodies, in the absence of separate information systems, opening personal accounts for them on the digital data platform.

In this respect, the costs associated with the integration of departmental information systems of non-governmental organizations with the digital data platform or the opening of personal accounts for them shall be covered by the relevant non-governmental organization.

Practical Measures

July 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

33.

Optimization of the public services delivery for military registration and removal from it through the methods of business process reengineering (BPR), the maximum reduction in the procedure, time limits and necessary documents, as well as the establishment of notification of the authorized body through the SPIPS in case of a change of job, position, marital status of the person.

Draft normative legal act

May 2023

Ministry of Defence

(B. Kurbonov),

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

34.

Optimization of the public services delivery for the adoption of a child through the methods of business process reengineering (BPR), the maximum reduction in the order, time limits and necessary documents.

Full digitalization of the provision of this public service, the establishment of acceptance of applications in electronic form and open online monitoring of the queue for filing applications.

Draft normative legal act

June 2023

Ministry of Public Education

(B. Saidov),

Ministry of Health care

(B. Musaev),

National Guard

(R. Zhuraev),

Ministry of Justice

(R. Davletov)

35.

Development of the legal framework for the public services delivery for the issuance of a reference about a fire that has occurred.

Draft normative legal act

September 2023

Ministry of Emergency Situations

(A. Kuldoshev),

Ministry of Justice

(R. Davletov)

36.

Development of the legal framework for the provision of a public service for issuing a conclusion on the types of products “in bulk” specified in the List of raw materials intended for the production of medicines and medical products exempt from value added tax upon import.

Draft normative legal act

November 2023

Ministry of Health care

(B. Musaev),

Ministry of Justice

(R. Davletov)

III. Widespread introduction of modern information and communication technologies in the sphere, expansion of interdepartmental electronic interaction in the public services delivery and digitization of existing databases, increase in the share of electronic public services

37.

Implementation of uniform standards for identification of a person and alternative methods in the provision of public, banking, social services and other administrative procedures.In this respect, the identification of persons through the Mobile-ID system will be established in the public services delivery.

Comprehensive measures

July 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

interested ministries and departments

38.

Improving the SPIPS mobile application and expanding the use of popular services through this application.Wherein:

the most demanded public services shall be selected;

the volume of services provided in the SPIPS mobile application with identification of persons using the Mobile-ID system will be significantly expanded.

Comprehensive measures

July 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov)

39.

In order to create additional opportunities for identifying a person when using public services, approval of the definition of the "Verified User" status and its validity period, a description of various ways to verify the user's identity, as well as a list of information and public services necessary to obtain the status of "Verified User".

Draft normative legal act

July 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

State Personalization Center

(U. Tashkhodzhaev)

40.

Taking appropriate measures to limit the access of the dismissed employee to information systems in which public services are provided through the Electronic Government system, by integrating information systems related to the system of the interdepartmental hardware and software complex "Unified National Labor System".

Comprehensive measures

August 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Employment and Labor Relations

(N. Khusanov),

interested ministries and departments

41.

Communication to the population and business entities of information about the services of Electronic Government in the form of SMS messages through the networks of mobile operators on the basis of preferential tariffs, while:

Comprehensive measures

August 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

interested ministries and departments

between the state institution "Electronic Government Project Management Center" and mobile operators, contracts shall be concluded that provide for the sending of SMS messages at reduced rates;

a stage-by-stage integration of the system of information and notification about the services of the "Electronic Government" with the relevant information systems of state bodies and organizations shall be carried out.

As needed

42.

Development of software for authorization of users and information resources of the "Electronic Government" system, in this respect:

Comprehensive measures

September 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

the terms of reference of the information system to be developed, which is to be examined by the authorized bodies;

an information system to be developed and implemented.

October 2022

43.

Establishing the practice of maintaining an open data registry on the official website of the department providing public services, which covers the time of acceptance of an application for a public service, the responsible executor, status and results.

Practical Measures

September 2022

All ministries and departments providing public services

44.

Implementation of the procedure for the mandatory use of classifiers and identifiers developed directly by authorized bodies in all information systems used in the public services delivery.

In this respect, the classifiers used so far by all ministries and departments will be unified.

Comprehensive measures

September 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

interested ministries and departments

45.

In order to ensure the relevance of information and uniformity of statistical data available in state bodies, conduct a complete inventory of the database of the State Tax Committee, the State Committee on Statistics and the Ministry of Justice on registered legal entities and individual entrepreneurs.

Maintaining of the said databases by using information included in the lists of unified identifiers, directories and classifiers of e-government, used mandatorily in the information systems of state bodies and organizations, as well as when making changes to one of them - introducing a mechanism for reflecting these changes in all of the above bases in real time.

Comprehensive measures

May — December 2022

State

Tax Committee

(Sh. Kudbiev),

State Committee for Statistics

(B. Begalov),

Ministry of Justice

(R. Davletov)

46.

Display of data of personal documents of citizens (driver's license, certificate of registration of a motor vehicle and the state of an individual accumulative pension account and other data), fines, restrictions on traveling abroad, the state of debt on a writ of execution and all available permits and licenses of a business entity on their personal account at SPIPS.

Practical Measures

October 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Bureau of Enforcement

(H. Kabirjanov),

Ministry of Justice

(R. Davletov)

47.

Implementation of "Finger Print" devices for data confirmation in the Centers in the public services delivery.

Comprehensive measures

October — December 2022

Ministry of Justice

(R. Davletov)

48.

Opening of the “Electronic Payments” section in the SPIPS for online payment of state duties, fees, penalties and fines and other payments levied by state bodies, in this respect:

the section “Payment for public services” to be created and payment services to be introduced;

a unified form of receipts for payment of public services to be introduced;

the service "Cost of public services" to be launched in SPIPS;

an inventory of documents of payment systems implemented in the SPIPS to be carried out;

negotiations to be held and agreements to be concluded with new payment systems;

a service for the use of new payment systems to be introduced in SPIPS.

Comprehensive measures

February 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

interested ministries and departments

49.

Creation of a section in the SPIGU that has additional facilities for persons with limited abilities and disabilities (functions: adding contrast, increasing the font, sound, etc.).

Comprehensive measures

February 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

50.

Establishing a testing capability for implemented services, in this respect:

Comprehensive measures

February 2023 Full

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov)

a section “testing services” to be created in the SPIPS, users to test the implemented new electronic public services and make proposals;

feedback to be established between applicants and service providers, proposals and comments to be considered.

time

51.

Implementation of a unified information system for issuing qualification certificates for the right to engage in certain types of activities and conduct attestation, in this respect:

Comprehensive measures

November 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

interested ministries and departments

design and technical documentation for the creation of an information system to be developed;

an information system to be developed, to which ministries and departments (which do not have an appropriate information system) to be connected in the prescribed manner, empowered to issue qualification certificates and conduct attestation;

December 2022

the integration of the information system with the SPIPS to be carried out.

January 2023

52.

Taking measures for the complete transfer to electronic format (digitization) of archival information of the information systems "Recording of psychoneurological patients" and "Recording of narcological patients" of the Ministry of Health.

Practical Measures

November 2022

Ministry of Health care

(B. Musaev)

53.

Revision and improvement of the information system "Unified Electronic Archive of the Civil Registry Office" in terms of creating convenience for its users, simplifying the entry and search for information.

Comprehensive measures

December 2022

Ministry of Justice

(R. Davletov)

54.

Rejection of the practice of re-filling out the questionnaire by applicants when providing the same service by introducing a "digital footprint" of the applicant in the public services delivery.

Comprehensive measures

July 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov)

55.

Development of the public services delivery through a mobile application on the principle of "Documents are in the phone".In this respect, to upload documents such as a pension certificate, student certificate, certificate of a person with a disability, including in a mobile application, and implement their identification also through a QR code.

Comprehensive measures

December 2022

Off-budget pension fund

(A. Khaidarov),

Ministry of Higher and Secondary Specialized Education

(A. Toshkulov),

Ministry of Health care

(B. Musaev),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

56.

The introduction of sending the results of the rendered public services at the request of the applicants through their personal pages on social networks or special bots in messengers.

Practical Measures

January 2023

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

57.

Establishing the provision of an electronic digital signature to natural persons and legal entities using the RSA and ECDSA algorithms that meet the requirements of the international standard PadES.

Wherein:

the experience of developed countries and international standards to be studied;

algorithms to be developed that meet the requirements of international standards for use in electronic digital signatures;

a form of electronic digital signature to be developed that meets international standards;

an opportunity to be created to use electronic public services by compatriots abroad through an electronic digital signature.

Comprehensive measures

January 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

State Security Service

(A. Azizov)

58.

Bringing the number of public services in the field of public utilities, cadastre, tax, customs, pensions and employment provided through the SPIPS mobile application to 100 types.

Comprehensive measures

February 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

interested ministries and departments

59.

Phased implementation of document flow between state bodies exclusively through the interdepartmental integrated platform of the Electronic Government system.In this respect, to identify cases of data exchange through other information systems, to integrate these departments into the Electronic Government system.

Comprehensive measures

March 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

interested ministries and departments

60.

Digitalization of databases of state bodies using the capabilities of citizens.

In this respect, when entering data into the SPIPS by natural persons themselves or through information systems of authorized bodies, the relevant department shall review and confirm their reliability.

Opportunity to be created for citizens themselves to enter the following information into information systems:

on obtaining higher education;

on obtaining secondary specialized and vocational education;

cadastral data of housing;

data on training in a general secondary educational institution.

Comprehensive measures

April 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Higher and Secondary Specialized Education

(A. Toshkulov),

Ministry of Public Education

(B. Saidov),

Cadastre Agency

(F. Pulatov)

61.

Implementation of a mechanism for determining the overall index of satisfaction with the services of the Centers by their users in the context of districts, regions and the republic.Wherein:

criteria for evaluating the services provided by the centers to be developed;

Evaluation of the effectiveness of the services provided by each Center to be established, regular publication in the information system of the results of the rating assessment of the provision of services for each region to be established.

Comprehensive measures

July 2023

Ministry of Justice

(R. Davletov)

62.

Organization of informing 24 hours, with the provision of consultations and explanations to the population on issues arising in the public services delivery, with the widespread use of information communications (chat, bot, "helpline" and others).

Comprehensive measures

August 2023

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

63.

Phased organization of free Wi-Fi zones in the buildings where the centers are located.

Comprehensive measures

September 2023

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

64.

Implementation of the integration of the electronic system “E-qaror” into the electronic system “Unified electronic archive of the civil registry office”, as well as the creation of the possibility of automatically sending to the civil registry office the decisions adopted by the khokims of districts (cities) on emancipation.

Organizational arrangements

November 2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

65.

Implementation of the possibility of paying for all services included in the Unified Register of Public Services provided on a paid basis in electronic form.In this respect, public services to be identified for which there is no type of payment in electronic form, measures to be developed to connect such services to the Unified Billing System for recording state duties, fees and other payments for the public services delivery.

Comprehensive measures

According to the schedule

December 2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

interested ministries and departments

66.

Implementation of data management processes, their protection, digitalization of registers of public services provided.

Comprehensive measures

2022-2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

interested ministries and departments

In this respect, an inventory of registers of public services delivered by authorized bodies providing public services to be carried out.

Based on the results of the inventory, the information bases to be digitalized and the responsible performers for this to be determined.

According to the schedule

67.

Implementation of sending targeted notifications about the possibility of using the following public services to the personal account of users at the SPIPS:

notifications related to the renewal of licenses for the right to operate in any field due to the expiration of their validity;

notifications related to informing offenders about the possibility of paying a fine for violating traffic safety rules at a discount;

notifications related to the acceptance of applications from graduates of general secondary, secondary specialized and vocational educational institutions for admission to study at higher educational institutions in the year of admission to them.

Comprehensive measures

According to the schedule

2022-2023

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov),

interested ministries and departments

68.

Revision of theLaw of theRepublic of Uzbekistan “On Electronic Government”, in this respect to define in it specific procedures for the provision of proactive public services, maintaining the “Mobile-ID” system, as well as stable sources of financing for Electronic Government projects.

Draft normative legal act

August 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov)

IV. Introduction of new types and forms of public services, increasing the availability of services and conducting a scientific and practical analysis of the services provided

69.

Taking measures to create the necessary conditions for self-service in the Centers and improve the skills of the population to use public services independently.

Practical Measures

August 2022

Ministry of Justice

(R. Davletov)

70.

Implementation in the Centers of public services in the cities of Tashkent, Nukus and regional centers:

services of a sign language interpreter for persons with hearing and speech impairments;

services of a psychologist funded by the Public Services Development Fund, which provides psychological support to persons who do not agree with the results of the public services delivery, and provides consultations to persons in a difficult socio-economic situation.

Practical Measures

October 2022

Ministry of Justice

(R. Davletov)

71.

Implementation of the delivery of proactive services, providing for the initiation by state bodies of a proposal that provides for the use of necessary services by citizens in a certain situation, in this respect:

Draft normative legal act

Ministry of Finance

(T. Ishmetov),

Ministry of Justice

(R. Davletov),

Agency for the Development of Medical and Social Services

(A. Inakov),

National Bank

(Sh. Otaboev)

appointment of a disability pension without additional appeal of citizens on the basis of relevant conclusions after being recognized as a person (child) with a disability based on the results of a medical and social examination;

November 2022

sending after the death of a citizen a notification to the close relatives of the deceased about the receipt of their funds available in the accumulative pension system of Halq Bank;

December 2022

appointment by the departments of the Pension Fund of an old-age pensionfrom the moment citizens have the right to receive an old-age pensionwithout their separate application;

September 2023

sending notifications related to the replacement of a new citizen ID-cards (passports), a biometric passport for traveling abroad and a driver's license due to the expiration of their validity.

October 2023

Ministry of the Internal Affairs

(P. Bobozhonov),

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

72.

Implementation of the granting to new consumers connected to engineering and communication networks of a personal subscriber number simultaneously with supply contracts in a composite order.

Draft normative legal act

November 2022

Ministry of Energy

(A. Akhmedkhadzhaev),

Ministry of Justice

(R. Davletov)

73.

Implementation of the procedure for sending a permit for re-profiling and reconstruction of an object to the applicant and at the same time to organizations involved in the operation of the relevant engineering and communication networks to update information on electric, water and gas networks and the technical conditions of this object.

Draft normative legal act

December 2022

Ministry of Construction

(B. Zokirov)

74.

Introduction of maintaininga single actfor each person in the field of civil registration.

Practical Measures

December 2022

Ministry of Justice

(R. Davletov)

75.

Development of proposals for the development of infrastructure for the use of ID-cards issued to natural persons and its wide use as a means of identification and verification in the public services delivery.

Information and analytical reference

December 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of the Interior

(P. Bobozhonov),

State Personalization Center

(U. Tashkhodzhaev),

Ministry of Justice

(R. Davletov)

76.

Carrying out a one-time action on simplified birth registration of persons whose birth is not registered and who do not have a medical certificate of birth.

Draft normative legal act

December 2022

Ministry of Justice

(R. Davletov),

Ministry of the Interior

(P. Bobozhonov),

State Personalization Center

(U. Tashkhodzhaev), interested ministries and departments

77.

Implementation of the provision of services with their division into separate categories (tracks) depending on the time required for the provision of services introduced in the Centers.

Practical Measures

May 2023

Ministry of Justice

(R. Davletov)

78.

Taking measures to create an inclusive environment in the public services delivery to persons with limited physical abilities and disabilities (installation of ramps, extraordinary provision of services to persons (children) with disabilities).

Practical Measures

2022-2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

79.

Implementation of the “DXM drive” service, which provides an opportunity to promptly receive the results of services at the Centers without leaving the vehicle.

Practical Measures

2022-2023

Ministry of Justice

(R. Davletov)

80.

Implementation of the provision of remote consulting and certain types of public services to the population by the state institution "Center for the Development of Public Services" through telephone and video calls.

Comprehensive measures

June 2023

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

81.

Commissioning of the "vakolat.uz" platform, which provides for:

granting authority to obtain the results of public services;

granting authority to apply for certain public services;

granting by legal entities powers to their authorized representatives;

conclusion of agreements for the provision of legal assistance with lawyers and the provision of authority to provide legal assistance;

checking the validity of powers of attorney issued by notaries.

Draft normative legal act

August 2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

82.

An increase in the types of public services provided on an accelerated basis for an additional fee.

Comprehensive measures

December 2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

V. Further increasing the responsibility of the authorized bodies for the public services delivery, the development of effective mechanisms to ensure the timely provision of services to the population

83.

Conducting an analysis of the causes of violation of the order (terms, procedures) for the public services delivery by state bodies and other organizations authorized to provide public services.In this respect, review procedures for the public services delivery and develop proposals for the introduction of convenient forms of public services.

Practical Measures

On an ongoing basis

Ministry of Justice

(R. Davletov)

84.

Revision of the requirements for the head of the civil registry office.In this respect, to reduce by one year the relevant length of service in the field of the registry office for employees working in the bodies and institutions of justice, to limit the appointment to the position of head of the registry office of persons who were previously dismissed from the bodies and institutions of justice for a serious violation of official tasks and committed a serious offense in the previous labor activity, which has found its confirmation.

Draft Resolution of the Cabinet of Ministers

August 2022

Ministry of Justice

(R. Davletov)

85.

Organization of training seminars for senior officials of state bodies and organizations on the effective application in practice of business process reengineering (BPR) methods in optimizing procedures for the public services delivery.

Practical Measures

June — September 2022

Ministry of Justice

(R. Davletov)

86.

Expansion of protection of the violated rights and interests of natural persons and legal entities in the public services delivery in court.In this respect, a reduction in the size of the state fee levied on applications submitted by citizens to administrative courts for the actions of bodies authorized to provide public services.

Draft normative legal act

August 2022

Supreme Court

(K. Kamilov),

Ministry of Finance

(T. Ishmetov)

87.

Improving the procedure for implementing the tasks and functions of state bodies and departments in the implementation of administrative procedures in various spheres of society, transferred to self-regulatory bodies.

Organizational arrangements

December 2022

Ministry of Justice

(R. Davletov),

interested ministries and departments

88.

Studying the possibility of transferring some functions to lower and (or) higher units of state bodies and other organizations providing public services in order to reduce the time limits for consideration of applications for public services.

Information and analytical paper

March — October 2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

89.

Implementation of measures to transfer to the private sector certain services provided by government departments and organizations with a re-analysis of public services, while taking measures to gradually transfer to the private sector the following services:

sealing of metering devices for electricity, natural gas and water;

issuance of permits for the commissioning of heat-consuming devices and heating networks of consumers;

maintenance of water supply and sanitation devices that are on the balance of the consumer;

installation of reducers on liquefied gas cylinders;

training natural persons and legal entities in sanitation courses, improving sanitary culture and teaching them the rules of personal hygiene;

development of an architectural and planning task;

determination and approval of fuel consumption standards for vehicles and construction machines;

determination and approval of norms for the mileage of vehicle tires;

approval of the technical gross weight of containers;

technical inspection of containers;

translation of texts of documents in Turkic, Farsi and Arabic, created in the Arabic alphabet, and preparation of annotations for information in documents;

disinfection (fumigation) of exported and imported regulated products;

technical inspection of ships.

Draft normative legal act

January 2023

Ministry of Economic Development and Poverty Reduction

(S. Kholkhuzhaev),

Chamber of Commerce and Industry

(I. Jasimov),

Ministry of Justice

(R. Davletov),

interested ministries and departments

VI. Improving the position of Uzbekistan in international rankings and developing international cooperation

90.

Improving the position of Uzbekistan in the ranking of the United Nations Sustainable Development Goals (SDGs).

Comprehensive measures

October 2022

Ministry of Justice

(R. Davletov)

91.

Regular participation and improvement of the position of Uzbekistan in the World Bankʼs Worldwide Governance Indicators.

Comprehensive measures

November 2022

Ministry of Justice

(R. Davletov)

92.

Improving the position of Uzbekistan in the Electronic Government Development Index.

Comprehensive measures

December 2022

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov),

Ministry of Justice

(R. Davletov)

93.

Introduction of mutual recognition of certificates and provision of services with neighboring states.

Practical Measures

March 2023

Ministry of Foreign Affairs

(A. Kamilov)

94.

Studying the issue of expediency of joining the Republic of Uzbekistan to the Convention on the Recognition of Educational Qualifications Relating to Higher Education in the European Region (Lisbon, April 11, 1997) to create information centers ENIC-NARIC, forming a single network in the countries of the European Union and the European Economic Area , as well as in the relevant states of Central and Eastern Europe in order to improve the procedure for recognizing documents on obtaining education in foreign states.

1. Studying the feasibility of joining the Convention together with interested ministries and departments in the manner prescribedby the Law"On International Treaties of the Republic of Uzbekistan".

May 2023

State Inspectorate for Supervision of the Quality of Education

(U. Tashkenbaev),

Ministry of Higher and Secondary Specialized Education

(A. Toshkulov),

Ministry of Foreign Affairs

(A. Kamilov),

interested ministries and departments

2. Submission of a generalized conclusion for consideration by the Cabinet of Ministers.

July 2023

95.

Implementation of the II phase of cooperation under the project of the United Nations Development Program “Improving the public services delivery and strengthening the Governance in rural areas of Uzbekistan”.

Practical Measures

December 2023

Ministry of Justice

(R. Davletov)

96.

Holding an international forum in order to establish an exchange of experience with advanced states in the field of public services.

Practical Measures

2023

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

97.

Expansion of work on the organization of internships abroad, seminars and training courses on the development of public services for employees with the participation of international experts.

Practical Measures

2022-2023

Ministry of Justice

(R. Davletov),

interested ministries and departments

98.

Expansion of bilateral relations with the competent authorities of advanced states in the field of public services.

Practical Measures

2022-2023

Ministry of Justice

(R. Davletov),

Ministry for the Development of Information Technologies and Communications

(Sh. Shermatov)

No.

Name of the license or permit document

Cancellable terms and conditions

1.

License for medical activity

Availability on the right of ownership or other legal basis of the relevant buildings, premises, equipment and inventory when organizing remote medical consultations and examinations in the field of medical activity using mobile applications.

2.

License for pharmaceutical activity (in the direction of retail sales of medicines and medical products)

The availability of a pharmacist in the staff of a legal entity during the delivery of medicines and medical products paid by the buyer from pharmacies to buyers;

availability of pharmaceutical education for a pharmacy employee for the delivery of medicines and medical products upon consultation by means of communication.

3.

License for the development of architectural and urban planning documentation

Availability on the right of ownership or other legal basis of the relevant buildings, premises, equipment and inventory;

compliance with national standards and requirements for orders received from abroad.

4.

Registration card of a cash register with fiscal memory

Availability of a stationary point for the use of cash registers with fiscal memory when accounting for cash in the sale of goods, works and services, as well as the existence of an agreement with a servicing bank on the collection of cash proceeds.

5.

Confirmation of the right to work in the territory of the Republic of Uzbekistan

Obtaining confirmation of the right to carry out labor activities on the territory of the Republic of Uzbekistan when carrying out activities in a remote (online) form, while abroad.

6.

Notification of the commencement or termination of activities for the sale of jewelry and other products made of precious metals and precious stones

The availability of relevant buildings and structures on the basis of ownership or other property rights for business entities in the form of an online store in the direction of selling jewelry and other products made of precious metals and precious stones.

No.

Types of notification

Implementation period

Responsible ministries and departments

1.

Notification of effective fines.

May 2022

Ministry of the Interior

2.

Notification of existing debts for utility bills.

June 2022

Ministry of Housing and Communal Services

3.

Notification of the expiration of the motor vehicle insurance policy.

June 2022

Fund for Guaranteeing Payments for Compulsory Insurance of Civil Liability of Vehicle Owners

4.

Notification of the date of the technical inspection of the motor vehicle.

July 2022

Ministry of the Interior

5.

Notification of the deadline for checking the gas, hot and cold water meters.

July 2022

Ministry of Housing and Communal Services

6.

Notification of the expiration of the citizen's passport, identification ID-card and driver's license.

August 2022

Ministry of the Interior

7.

Notification of the expiration of the electronic digital signature key.

August 2022

State Tax Committee

8.

Notification of the expiration of the certificate of state registration of individual entrepreneurship.

September 2022

Ministry of Justice

No.

Name of administrative fines

Time Limit

Responsible authorities

1.

Administrative Penalties for violation of legislation in the field of public services.

June 2022

Ministry of Justice,

Ministry of the Interior,

Mininfocom

2.

Penalties in the field of Emergency situations:

for violation of fire safety rules;

for violation of the requirements of the legislation on the protection of the population and territories from emergency situations.

Ministry of Emergency Situations,

Ministry of the Interior,

Ministry of Information

3.

Penalties for violations of labor and labor safety legislation, as well as for violations of legislation on private employment agencies.

Ministry of Employment and Labor Relations,

Ministry of the Interior,

Ministry of Information

4.

Penalties for failure to report information about conscripts and those liable for military service, violation of the rules of military registration.

Ministry of Defense,

Ministry of the Interior,

Ministry of Information

5.

Penalties in the mining and geological sphere:

for violation of the requirements for the protection and use of subsoil;

for violation of the rules and requirements for conducting work on the geological study of subsoil;

for violating the rules for the protection of water reserves.

Inspectorate for the Control of Mining and Geological Activities,

Ministry of the Interior,

Ministry of Information

6.

Penalty for violation of veterinary, as well as veterinary and sanitary rules and regulations.

State Committee for Veterinary Medicine and Livestock Development,

Ministry of the Interior,

Ministry of Information

7.

Traffic Penalties.

Ministry of the Interior,

Ministry of Information

8.

Penalties in the field of Public Safety:

for violation of the requirements of the state of emergency;

for encroachments on public order under the state of emergency.

Ministry of the Interior,

Ministry of Information

9.

Penalty for violation of the rules of stay in the Republic of Uzbekistan.

Ministry of the Interior,

Ministry of Information

10.

Penalties in Military field:

for evading military or alternative service;

for intentional damage to military registration and military documents or their loss due to negligence.

Ministry of Defence,

Ministry of the Interior,

Ministry of Information

11.

Penalties in the field of sanitary and epidemiological safety:

for violation of the legislation on sanitary and epidemiological welfare;

for violation of sanitary norms, rules and hygienic standards;

for violating epidemic control rules.

Service for Sanitary and Epidemiological Welfare and Public Health,

Ministry of the Interior,

Ministry of Information

12.

Penalties for violation of the requirements of legislative acts and regulations in the field of technical regulation in industrial, radiation and nuclear safety, safety of work in subsoil use and operation of park attractions at facilities controlled by the State Committee for Industrial Safety of the Republic of Uzbekistan.

State Committee for Industrial Safety,

Ministry of the Interior,

Ministry of Information

13.

Penaltiesin the field of ecology and environmental protection:

for violation of the procedure for granting land;

for untimely return of temporarily occupied lands or failure to bring them into a condition suitable for their intended use.

State Committee of the Republic of Uzbekistan for Ecology and Environmental Protection,

Ministry of the Interior,

Ministry of Information

14.

Penalties in the customs area:

for violation of the regime of the customs control zone;

for violation of the procedure for notifying the customs authority of crossing the customs border or of the intention to export goods and vehicles outside the customs territory of the Republic of Uzbekistan;

for failure to take action in the event of an accident or force majeure.

July 2022

State Customs Committee,

Ministry of the Interior,

Ministry of Information

15.

Penalty for violation of rules in the field of communications, informatization and telecommunication technologies.

State Inspectorate "Uzkomnazorat"

Ministry of the Interior,

Ministry of Information

16.

Penalty for violation of the procedure for submitting information on the occurrence of obligations of taxpayers.

State Tax Committee,

Ministry of the Interior,

Ministry of Information

17.

Penalty for non-compliance with technical regulations or mandatory requirements of standards and violation of the rules of mandatory certification.

Uzbek Agency for Technical Regulation,

Ministry of the Interior,

Ministry of Information

18.

Penalties in the field of cadastre:

for the mismanagement of land or bringing them into an unusable state;

for unauthorized deviationfrom on-farm land management projects, violation of the rules for maintaining the state land cadastre;

for the destruction or damage of boundary and restrictive signs.

Cadastre Agency,

Ministry of the Interior,

Ministry of Information

19.

Drinking waterpenalties:

for violation of established rules and technology for drilling wells for drinking purposes;

for violation of the established drinking water intake limits;

for violation of the rules for the operation of objects of the drinking water supply and sewerage system;

for unauthorized connection to water supply networks and other violations of the rules for using drinking water supply pipelines;

for unauthorized connection to the sewer networks of residential buildings, public, industrial and other facilities.

Inspections for the control of the use of drinking water,

Ministry of the Interior,

Ministry of Information

20.

Penalties in the field of antimonopoly:

for violating the legislation on competition, natural monopolies and consumer protection;

for evasion, untimely or improper execution of orders to eliminate violations of consumer rights;

for the manufacturer's evasion from fulfillment, untimely or improper fulfillment of the instructions of public administration bodies exercising control over the safety and quality of goods (works, services).

Antimonopoly Committee,

Ministry of the Interior,

Ministry of Information

21.

Penalty for violation of the procedure for submitting state statistical reporting.

State Committee on Statistics,

Ministry of the Interior,

Ministry of Information

No.

Targets

Measurement unit

Annual Indicators

Baseline

2022

2023

2024

2025

2026

1.

Number of public services provided

Quantity

14 million

16 million

19 million

20 million

21 million

22 million

2.

Share of public services provided electronically*

%

30

35

40

50

60

70

3.

Number of services provided by Public Services Centers

Quantity

172

200

225

250

275

300

4.

Number of services provided through the Single Portal of Interactive Public Services*

Quantity

300

340

380

400

430

450

5.

Number of services provided through the information system“License”

Quantity

17 000

20 000

25 000

28 000

30000

35000

6.

Creating an enabling environment in public service centers for persons with disabilities

Number of centers

2

10

15

20

25

30

7.

Number of public services provided through the mobile application *

Quantity

60

100

130

180

200

250

8.

Optimization of procedures for the public services delivery using business process reengineering (BPR) methods

Quantity

100

110

115

120

125

130

9.

Creation of free Wi-Fi zones in Public Services Centers

Quantity

0

14

30

40

50

60

10.

Scientific analysis of the relevance, scope and problems of each public service

Quantity

5

10

20

25

30

35